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Model Citizens

Why are we called Model Citizen?

We have chosen to call ourselves Model Citizens because the phrase is very powerful and has many interpretations that describe us including: MODEL CITIZEN as a resident of LEGOLAND® (a country just for kids!) MODEL CITIZEN where “model” stands for the best (because only the best is good enough). We also act as ambassadors who set an example for our guests with “Model Citizen” conduct and behaviour. 

MODEL CITIZEN plays on the word “model” which is related to LEGO® products, models and attractions within our Park.

MC, the acronym for MODEL CITIZEN, is also short for “master of ceremonies,” which is a role we all play as hosts that create an interactive and memorable experience for the visiting children and families.

Our Model Citizens (or MCs) are one of the main attractions of our park and create the guest experience that makes our park unique. We have an action phrase, a daily reminder of our special brand of service excellence: “Make Someone a Hero Today!” This is our approach to the way we treat our guests and each other, a spirit of trust and caring that makes each day a fun and rewarding experience.

The Model Citizen Profile

LEGO Lion

Child Affinity

Relate to and make children feel special. This is a country just for kids, and they are our main focus.

Ninjago The Ride Signage

Ownership

Someone that has high standards for individual and team performance and achievement. An action-oriented problem solver, you have sound judgment and decision-making skills.

Girl reading Park Brochure

Responsible

MCs are the backbone of our success, so we count on commitment, reliability, and dependability to continue towards our goal of excellence. Our Model Citizens lead by example.

Hotel LEGO Bricks

Creative

One who is imaginative and innovative, with child-like enthusiasm and wonder and look at things from a different perspective.

Lego Costume Character

Relater/Team Player

As a strong and direct communicator, it is important to also be a good listener – open and approachable. One who is polite and courteous while maintaining a sense of humour. An individual who knows how to build positive and supportive relationships with others.

LEGO Soldier Mascot

Positive Attitude

We want to ensure every guest has a memorable experience when they visit our Park, and a big part of that comes from the attitudes our MCs display for them. We need someone who is outgoing, exuberant and passionate. One who is flexible and adaptable with a “can do” and “will do” attitude.

Wave Pool at LEGOLAND Water Park

Values

Strong value system that includes honesty, integrity, fairness, learning and family.

Benefits of Model Citizens in LEGOLAND Malaysia Resort

  • Free admission to all Parks in LEGOLAND® Malaysia Resort
  • Free Annual Pass for immediate family members
  • Discounted day pass for relatives & friends
  • 20 Merlin Magic passes in the world
  • Access to discounts on merchandize and restaurants
  • Free duty meals
  • Medical & Insurance coverage for you and your family
  • Dental care
  • Transport allowances
  • Flexi working hours for administrations staff
  • 18 days Public Holidays yearly
  • Quarterly departmental engagement activities
  • Sports & Recreation Activities
  • STAR Employee Recognition Awards & prizes
  • Internal & external training programmes and workshops
  • Opportunity for career development

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