Ways we are making it safe to visit
Our team is continuously working hard in the cleaning and preparations to welcome you at the resort.
We have introduced several operational changes and new measures that will allow our resort to maintain the highest level of precaution.
Here are some essential information about the new health and safety measures you may see at our Resort and some tips for you before you arrive.
BEFORE ARRIVAL
Book Online, where possible.
Please make sure you have made your booking online, where possible.
Be updated
Before leaving home, please check our website and social media pages for the latest information.
"Contactless" payment
Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash, where possible.
Take precautions
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us should you need to amend your booking.
ON ARRIVAL
Reduced Capacity
We have reduced the daily ticketed capacity of our attractions to allow for social distancing and the best possible guest experience.
Parking
If arriving by car, we request that you follow all instructions regarding parking arrangements.
Information Signage
Guests will notice new information signage informing them of key safety messages and instructions.
Body Temperature Screening
In addition to our employees undergoing daily non-invasive temperature checks, we also require our guests to participate in such checks as a condition of entry.
Body Temperature Screening
Any person who is displaying a high temperature associated with fever will not be permitted into the attraction. Please contact our Guest Services should you have any concerns.
SOCIAL DISTANCING MEASURES
Queues
We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed every queue lines in the Resort.
Queues
Clear markers or signage have been installed to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
Dining areas
We have introduced new arrangements for the application of social distancing in our dining areas. Tables and chairs have been reconfigured to ensure enough distance between seated parties.
Dining areas
In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests
Modified experiences
We have adapted or suspended some experiences and facilities to ensure that social distancing is suitably maintained.
Modified experiences
For example, the provision of costume character ‘meets and greets’, some games, interactive or play areas and props have either been modified or suspended.
Entertainment
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements.
Rides & Attractions
We have developed custom plans for the application of social distancing on our rides, and our other attractions, in order to minimise contact between parties.
Rides & Attractions
Strategies for separating guests include empty rows and leaving empty seats between guests in ride vehicles.
Indoor experiences
We have introduced new capacity limits for our indoor experiences and facilities (for example: shops, restaurants, theatres and guest service buildings).
Indoor experiences
These restrictions will help ensure there is plenty of room for social distancing.
SOPs
We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.
SOPs
For example, this includes the way in which we now conduct security searches at Admissions, how we perform height checks for our rides, or how we undertake guest service activities.
Service Counters
We have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from employees.
HYGIENE & DISINFECTION MEASURES
Hygiene Stations
We have introduced a large number of hygiene stations / hand sanitiser dispensers around the attraction for guests to use.
Enhanced Cleaning
Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables & chairs, grab and flush handles, ride restraints, door handles, elevator buttons…
Deep Cleaning
We have introduced new Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
PPE Requirements
We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform.
PPE Requirements
These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
"Grab & Go" options
We have introduced new menu offerings across many of our food outlets to place a greater emphasis on ‘Grab & Go’ options.
"Grab & Go" options
Self-service buffets have also been reconfigured to reduce the number of high-frequency touch points. Cutlery & condiments will now be provided to guests or on request, rather than left in open…
Hygiene standards
As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing/coughing, to regular hand washing, or use of hand sanitiser.
Our employees
Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe