Internet booking terms and conditions
Online tickets terms and conditions of LEGOLAND Malaysia for the online sale of tickets that are printed at home, as well as the online renewals of annual passes (terms and conditions for online booking)
These online booking terms of LEGOLAND Malaysia (following LEGOLAND) are valid for the online sale of tickets that are printed at home, as well as online renewals of annual passes for LEGOLAND Malaysia in Johor Bahru (so called online tickets). They complete the terms and conditions of LEGOLAND Malaysia.
2.1 The order of tickets to print at home is completed with termination of the order dialogue on the website. The order dialogue will be terminated by clicking the button “complete your order”.
2.2 If we don’t receive sufficient approval, authorization or verification of a credit card, you can’t order with credit card.
2.3. LEGOLAND confirms immediately the receipt the order.
3. Conclusion of contract
The contract is concluded within the acceptance of the order by LEGOLAND. The acceptance takes place within the transmission of the online tickets as PDF documents via Mail to the given E-mails address respectively the confirmation of renewal of the annual pass.
4. Payment procedures
4.1 You can pay by credit card. We accept the following credit cards: Master Card, and VISA.
4.2 To pay by credit card you have to enter the credit card number, CVV, the expiration date in the booking engine.
5. Online sales of tickets to print at home
5.1.1 The online tickets are sent to the given E-mail address as PDF documents to be printed at home.
5.1.2 The tickets are not sent per mail.
5.2 To print online tickets
5.2.1 The online tickets can only be printed at home. To open and print the tickets in form of PDF documents you need the software Acrobat Reader. The customer receives within his order the possibility to download Acrobat Reader.
5.2.2 The online tickets must be printed in size DIN-A4
5.2.3 Only a ticket according to 5.2.1 and 5.2.2 that is printed at home is valid as ticket.
5.3. Day Tickets
5.3.1 Day tickets are transferable within the same group of persons (children, adults, seniors)
5.3.2 1-day tickets are valid on a day for 6 months according to the date ordered. Afterwards they are not valid anymore.
6. Online of annual passes
6.1 The annual pass is not transferable. No resale allowed.
7. Prices, discounts
7.1 The prices of online tickets are final prices incl. 0%GST starts from 01 June 2018.
7.2 There are no costs for booking.
7.3 Special activities (for example online discounts) are already included in the given price.
7.4 Reduced tickets (for example. for seniors and children) are checked at the entrance. The right of reduction must be provable. If not, an additional payment can be demanded or the entrance can be refused.
7.5 After the completion of the order, an additional discount (with exception of the discount for severely handicapped persons for LEGOLAND annual passes) can not be allowed.
7.6 Online tickets are not combinable with other discounts and annual passes; resale is not allowed; cash payment or refund is not possible.
7.7 For MyKad tickets, all ticket holders must be Malaysian Citizen. Guest must show their valid MyKad at the admission turnstile together with E-ticket when entering into the park. In the event of not being able to show a valid MyKad, LEGOLAND Malaysia Resort reserves the right to reject their entry. The price differences shall be charged for entry (Walk-Up full price) should they wish to enter the park. Refund is not allowed.
8. Redemption, loss
8.1 A cancellation of the contract or redemption of printed online tickets is not possible.
8.2 In case of loss, LEGOLAND allows the guests to enter the park if the identity of the customer can be cleared and the ticket is not used yet. A legal claim does not exist. The loss of a annual pass must be reported immediately to LEGOLAND.
10. Data Handling
10. Data handling on this website collects and saves automatically. Log files informations on your server that are transmitted to us via your browser. These are:
• Browser type/ -version
• used operating system
• Referrer URL (that site that was visited before)
• Hostname of the PC (IP Address)
• Time of server request.
To avoid misuse, the IP Address and time are saved within the ordering process. All other page visits on Book cannot be assigned to certain persons and are deleted after a statistical analysis. A consolidation of these data sources is not anticipated.
11. Use of Google Analytics
12.1 If single articles are or should become invalid, the validity of other articles is not affected.
12.2 The laws of Malaysia shall apply.
12.3 If the customer is merchant, body corporate organised under public law, or special fund under public law, so is exclusive jurisdiction and place of fulfilment for all claims that result directly or indirectly out of the contractual relationship.
NOTICE OF COVID-19
In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions. A full list of safety measures being taken at our Attraction is available on the website.
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledges that they do so at their own