Ways we are making it safe to visit

We are ready to welcome you back to the Resort

Our team is continuously hard at working, cleaning, and preparing to welcome you back to the resort.

We have introduced several operational changes and new measures that will allow our resort to maintain the highest level of precaution.

Here are some essential information about the new health and safety measures you may see at our Resort and some tips for you before you arrive.

BEFORE ARRIVAL

 

Book OnlinePlease make sure you have made your booking online, where possible.

Checking Website & Social MediaBefore leaving home, please check our website and social media pages for the latest information.

Contactless Bank CardPlease be ready to make on-site payments using a ‘contactless’ bank card, rather than cash, where possible.

Face MaskAs recommended by Malaysia’s health authorities, please bring a suitable face mask /covering. Where necessary, face masks will also be available at our attraction should you require one.

SymptomsWe politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us should you need to amend your booking.

ON ARRIVAL

 

Daily CapacityWe have reduced the daily ticketed capacity of our attractions to allow for social distancing and the best possible guest experience.

ParkingIf arriving by car, we request that you follow all instructions regarding parking arrangements.

New Signage Guests will notice new information signage informing them of key safety messages and instructions.

temperature checks, In addition to our employees undergoing daily non-invasive temperature checks, we also require our guests to participate in such checks as a condition of entry.
Any person who is displaying a high temperature associated with fever will not be permitted into the attraction.
Please contact Guest Services should you have any concerns.

SOCIAL DISTANCING MEASURES

 

Social DistancingWe have introduced new arrangements for the application of social distancing within queues.
Clear markers or signage have been installed in our attraction entry, ride, restroom and dining queues to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.

social distancing at dining areaWe have introduced new arrangements for the application of social distancing in our dining areas. Tables and chairs have been reconfigured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.

No TouchingWe have adapted or suspended some experiences and facilities to ensure that social distancing is suitably maintained.
For example, the provision of costume character ‘meets and greets’, some games, interactive or play areas and props have either been modified or suspended.

live shows or theatrical scenesGuests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements.

social distancing on our ridesWe have developed custom plans for the application of social distancing on our rides, and our other attractions, in order to minimise contact between parties.
Strategies for separating guests include empty rows and leaving empty seats between guests in ride vehicles.

new capacity limits for our indoor experiences and facilitiesWe have introduced new capacity limits for our indoor experiences and facilities (for example: shops, restaurants, theatres and guest service buildings). These restrictions will help ensure there is plenty of room for social distancing.

Standard Operating ProtocolsWe have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.
For example, this includes the way in which we now conduct security searches at Admissions, how we perform height checks for our rides, or how we undertake guest service activities.

hygiene screensWe have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from employees.

HYGIENE & DISINFECTION MEASURES

 

hygiene stationsWe have introduced a large number of hygiene stations / hand sanitiser dispensers around the attraction for guests to use.

Enhanced Cleaning measuresWe have introduced Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, grab and flush handles, ride restraints, door handles / plates, elevator buttons and taps.

Deep CleaningWe have introduced new Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.

Personal Protective EquipmentWe have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.

Take Away FoodWe have introduced new menu offerings across many of our food outlets to place a greater emphasis on ‘Grab & Go’ options. Self-service buffets and salad bars have also been reconfigured or closed to reduce the number of high-frequency touch points. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.

uphold the highest possible hygiene standardsAs with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.

COVID-19 specific training programmes Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.