Our team is continuously hard at working, cleaning, and preparing to welcome you back to the resort.
We have introduced several operational changes and new measures that will allow our resort to maintain the highest level of precaution.
Here are some essential information about the new health and safety measures you may see at our Resort and some tips for you before you arrive.
Please make sure you have made your booking online, where possible.
Before leaving home, please check our website and social media pages for the latest information.
Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash, where possible.
As recommended by Malaysia’s health authorities, please bring a suitable face mask /covering. Where necessary, face masks will also be available at our attraction should you require one.
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us should you need to amend your booking.
We have reduced the daily ticketed capacity of our attractions to allow for social distancing and the best possible guest experience.
If arriving by car, we request that you follow all instructions regarding parking arrangements.
Guests will notice new information signage informing them of key safety messages and instructions.
|In addition to our employees undergoing daily non-invasive temperature checks, we also require our guests to participate in such checks as a condition of entry.
Any person who is displaying a high temperature associated with fever will not be permitted into the attraction.
Please contact Guest Services should you have any concerns.
SOCIAL DISTANCING MEASURES
We have introduced new arrangements for the application of social distancing within queues.
Clear markers or signage have been installed in our attraction entry, ride, restroom and dining queues to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
We have introduced new arrangements for the application of social distancing in our dining areas. Tables and chairs have been reconfigured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
We have adapted or suspended some experiences and facilities to ensure that social distancing is suitably maintained.
For example, the provision of costume character ‘meets and greets’, some games, interactive or play areas and props have either been modified or suspended.
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements.
We have developed custom plans for the application of social distancing on our rides, and our other attractions, in order to minimise contact between parties.
Strategies for separating guests include empty rows and leaving empty seats between guests in ride vehicles.
We have introduced new capacity limits for our indoor experiences and facilities (for example: shops, restaurants, theatres and guest service buildings). These restrictions will help ensure there is plenty of room for social distancing.
We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.
For example, this includes the way in which we now conduct security searches at Admissions, how we perform height checks for our rides, or how we undertake guest service activities.
We have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from employees.
HYGIENE & DISINFECTION MEASURES
We have introduced a large number of hygiene stations / hand sanitiser dispensers around the attraction for guests to use.
We have introduced Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, grab and flush handles, ride restraints, door handles / plates, elevator buttons and taps.
We have introduced new Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
We have introduced new menu offerings across many of our food outlets to place a greater emphasis on ‘Grab & Go’ options. Self-service buffets and salad bars have also been reconfigured or closed to reduce the number of high-frequency touch points. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
|Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.|