Frequently Asked Questions 

 

 

Annual Pass - ATM - Assisted Access Pass 

 

Babies

 

Contact - Credit Cards - Commercial Photography

 

 

Dogs - Dietary Concerns - Drop Off Area

 

 

 

 

First Aid - Food & Beverages

 

 

Guest Services Counter - Guest with Disabilities

 

 

Height and Age Restrictions - Helpful Hints 

 

Lockers - Lost & Found - Lost Parents

 

 

Opening hours

 

 

Payment - Parking - Public Phones - Package Pick-Up Services

 

 

Re-entry into the park - Restrooms - Recycling - Renewal (Annual Pass)

 

 

Shopping - Smoking - Strollers - Safety First!

 

 

Tickets - Tricylces

 

 

Wheelchair - Weather Alert!

 

 

 

Annual Pass  
The LEGOLAND® Annual Pass is valid on all days of regular park operation at LEGOLAND Malaysia for a full 12 months.

 

ATM

There are 2 ATM machines located in The Beginning. One ATM machine is located outside near the Ticket counters and the other ATM machines is located next to the Guest Services Counter.

 

Assisted Access Pass

This pass is for guests with disabilities or medical conditions who cannot wait in line. This pass is available at guest services counter and allows the guest and one escort immediate boarding through the exit line, however, for larger parties to ride together an assigned time to return to the ride will be written on the pass.

 

 

 

Babies
Bottle warmers, high chairs, rockers for nursing moms, baby change facilities and a microwave are all available at baby care centre. In addition, all restrooms, male and female parkwide have diaper change tables and family restrooms available.

  

 

 

Contact
Please check here for our exact contact details.

 

Credit Cards
In the park we accept the following Credit Cards: American Express, Debit cards, China Union Pay (CUP), VISA and Master Card. Personal and Travelers cheques are not accepted in the park.

 

Commercial Photography

All LEGOLAND Malaysia attractions, rides and LEGO® brick models are protected by copyright. Guests must have written permission to use photographs or videotape of LEGOLAND images for commercial broadcasting, advertising, marketing or publishing in any medium. By entering LEGOLAND Malaysia, each guest consents to the use of his or her likeness in photographs or video taken by the park for advertising and other promotional purposes without payment.

 

 

 

Dogs
No dogs or pets can be admitted into the park, except Guide Dogs. Please Approach Guest Services Counter for assistance.

 

Dietary Concerns

Specific dietary concern questions can be answered at each of the restaurants within the park, which explains what foods are Gluten Allergy-friendly, where they are served and their approximate cost.

 

Drop Off Area

Dropping off family members or out of town guests? As you enter the LEGOLAND Malaysia parking lot, you will see signs for a drop off area to your right. Simply turn into this horseshoe-shaped area, where you are welcome to drop off your guests.

 

 

 

First Aid
LEGOLAND Malaysia has its own manned First Aid Station with qualified medical staff. It is located at The Beginning.

 

Food & Beverages
What may we serve you? From Italian cuisine to fiery barbecues, our restaurants have offer something for every taste. You will also find a large selection of salads and wholemeal products. The numerous snack points, ice cream stations and mobile outlets offer tasty snacks to keep you going between meals. We also offer special children’s menus at reasonable prices for our young heroes. For further information please click here.

 

*Outside coolers, food, and beverages - except for those with infants or special medical needs - are not allowed into the Park. Alcoholic drinks are strictly prohibited.

 

 

 

Guest Services Counter

Located at the BEGINNING of our park our friendly staff will be pleased to assist you with any questions you may have regarding your visit to LEGOLAND Malaysia. There you can also obtain brochures about LEGOLAND Malaysia.
Should there be waiting times during your park visit you can have a look at our information board, so that you can organize your visit in the best possible way.

 

Guest with Disabilities

Located at the BEGINNING of our park our friendly staff will be pleased to assist you with any questions you may have regarding your visit to LEGOLAND Malaysia. There you can also obtain brochures about LEGOLAND Malaysia.
Should there be waiting times during your park visit you can have a look at our information board , so that you can organize your visit in the best possible way.

 

 

 

Height and Age Restrictions
For safety reasons, admission to the attractions is restricted by age and height requirements. Click on each ride under "Activities" for more details (check our brochures).

 

Helpful Hints
To make the most of your visit please find our top tips here:
- If you want to participate in a workshop or if you want to receive a LEGOLAND driving licence, please make a reservation first thing in the morning.

- Please visit the LEGO MINDSTORMS™ Centre in the area LEGO Technic or the LEGOLAND Driving School in the area LEGO CITY.

 

 

 

Lockers
Lockers are available for rent in The Beginning.

 

Lost & Found
Please report any lost articles or return any found items to Guest Services Counter or any Park Ranger. LEGOLAND Malaysia is not responsible for theft, damage or loss of personal property.

 

Lost Parents

Children can wait for lost parents at Guest Services Counter in The Beginning. If you become separated from your child, please contact a Park Ranger or other Model Citizen.

 

 

Opening Hours 
LEGOLAND Malaysia is open 7 days a week. Longer opening hours apply on weekends, during school holidays and on public holidays. Restaurant and shop hours may vary due to visitor appearance. Toll and ticket booths open approx. 30 minutes prior to Park opening.

 

 

 

Payment
Following credit cards are accepted within the park: VISA, MasterCard, American Express, Debit cards and China Union Payment (CUP). Payments in cash can only be accepted in MYR and SGD.

 

Parking
Parking charges as per rates below;

 

Zone 2 parking Zone 3 parking – Hourly
RM9/entry First 30 mins – FREE
  RM9/entry

*Touch N Go service is available for all LEGOLAND Malaysia car park Zones

*30 minutes exit grace time after payment for Zone 3 parking only

 

Note: FREE parking only for Annual Pass holders. Please get your parking ticket validated at Guest Service Counter.

 

Public Phones
Coin-operated telephone can be found in the entrance area of the park.

 

Package Pick-up Services

Make your purchases at any one of our retail locations and then pick them up at the
Package Pick-up area at the Front Gate as you leave the park. Please allow two hours between purchase and pickup.

 

 

 

Re-Entry into the Park
Our day tickets allow only one entry per day but multiple entries per day for Annual Passes,  If you wish to leave the park momentarily please approach our Model Citizen at the turnstile before leaving and re-entering.

 

Restrooms
All restrooms are equipped with baby care facilities. Family restrooms and toilet facilities suited for our handicapped guests are available.

 

Recycling

LEGOLAND is committed to protecting the environment. We ask for your assistance by disposing of your aluminum cans, plastic bottles and Park maps in the recycling containers located throughout the park.

 

Renewal (Annual Pass)

You can renew your Annual Pass online or at LEGOLAND Malaysia ticketing counters.

 

 


Shopping

Sorry, our LEGO models in the park are not for sale. But throughout the park's shops guests can find a large variety a large variety of LEGO toys, clothing and souvenirs to suit all tastes. For further information please click here.

 

Smoking

LEGOLAND Malaysia is a smoke free zone! As a family theme park the good of our adult and especially of our little guests is close to our heart. Therefore, we have decided to declare our park to a smoke free zone. There are, however, designated smoking areas in the park. Use designated smoking areas located outside of the main entrance. Check map for designated smoking areas. Please remember to get your hand stamped before exiting for re-entering.

 

Strollers

Strollers are available for a fee at the Mini-Market located by the entrance area of the park (fee: MYR 30-Single Seat, MYR 45-Double Seat)

 

Safety First!

While there are many “hands-on” activities at the park, some attractions, such as MINILAND, are for viewing enjoyment only. It is the responsibility of each parent or guardian to supervise those under their care while in the park. Each attraction experience is uniquely different. Ride and attraction participation requirements are determined by the ride dynamics, the restraint system used, and recommendations made by the manufacturer. Ride and attraction information and restrictions (such as height, health, size and age) are posted at each location. We appreciate your understanding of our need to provide a safe environment for all our guests.

 

Security & Courtesy When in Park

Video surveillance cameras are in use at various locations around the park. Children under 12 must be accompanied by an adult. In order to help maintain our family atmosphere, we request that there be no offensive language or behavior. No offensive or rude clothing is allowed. Segways, roller blades, wheeled shoes and skateboards are prohibited. For the comfort of those around you, we request there be no flash photography, smoking, eating or drinking in any attraction. Park Rangers patrol all areas of the park and are more than happy to help or advise. No weapons of any kind are allowed on park property. LEGOLAND Malaysia is not responsible for any lost or stolen items. LEGOLAND Malaysia reserves the right to search/inspect any item.

 


Tickets

You´ll get more information about our ticket prices here

 

 

Tricycles, Rollerblades, Kickboards

Due to safety restrictions Tricycles, Rollerblades, Kickboards etc. are not allowed in the park. 

 

 

 

Wheelchairs

A limited amount of wheelchairs is available free of charge at the Mini-Market in the main entrance area of the park (deposit: MYR 50). 

 

Weather Alert!

Due to Malaysia's tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early dinner, or enjoying any of our indoor attractions.