Welcome to LEGOLAND® Malaysia!
We have a wide variety of job opportunities for you. Please click on the items in the following list to find out more about the different departments and job vacancies.
•Requires a minimum of eight 5 years in Theme Park or related customer service experience.
•At least three years of supervisory experience is required.
•Experience in budget preparation and control (operating expenses and Labor) is required.
•Have and/or gain a working knowledge of the Galaxy ticketing system.
•Requires excellent organizational and planning skills, with the ability to execute multiple tasks.
•Self motivated and demonstrated initiative, with strong problem solving skills.
•History of supporting colleagues and staff, with demonstrated leadership and management skills.
•Strong problem solving skills are required.
•Must be customer service driven with an understanding of the needs of the guests.
•Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm.
•Computer skills (Word, Excel, e-mail, Power Point) are required.
•Must be willing to work flexible hours, including evenings and weekends to support park operations.
•Achieve 100% compliance on auditing of department MCs while consistently working
and communicating with the Loss Prevention department. Audits employee tills, tracks accountability of tickets (both paid and complimentary) and cash handling procedures including voids, returns, as well as any monies paid out on daily/weekly basis.
•Responsible for troubleshooting and finding solutions to any ticketing issues. Also act as liaison for any ticketing inquiry from Marketing, and Finance.
•Responsible for new tickets and discount configurations initiate by Sales & Markrting
•Stays updated on all special promotions, coupons, tickets as well as be Marketing liaison providing input on logistics of setups and any website related material.
•Work closely with the Admissions Supervisors to effectively deliver guest satisfaction while maintaining and developing motivated MCs.
•Co-ordinate department’s manpower schedule
•Assist in arranging trainings for Admission sections
•Formulates standard operating procedures, develops and executes internal procedures (cash handling, accountability).
•Participates on the Loss Prevention Committee. Initiates new ideas to improve MC accountability and theft detection by working closely with the Admissions Supervisors, Loss Prevention and Finance departments.
•Accountable for the leadership of the supervisors, leads, and MCs. Also includes training and development, appropriate coaching and counseling practices, recruiting, and MC reviews/PDPs.
•Manage road show and events
•Prepare and submit reports and analysis as stated in job tasks
•Other duties and projects as assigned.
Guest Service Supervisor
Supervises all personnel in assigned areas; duties include planning, scheduling, organizing and directing work and training
Operation of Front Gate computerized ticket sales system – ensure thorough understanding of all aspects of the system and associated procedures. Handle cash and credit card transactions.
• Manning on car parking area.